瞬传 FlashSend

退款政策

生效日期：2026 年 10 月 1 日

一句话版本：首次购买 Pro 后 14 天内，如果功能用不了、我们也没能帮你解决，写邮件到 support@flashsend.uk 即可全额退款。退款由 Creem（记录商户）退回原支付方式。

1. 适用范围

本政策适用于通过 flashsend.uk 购买瞬传 FlashSend Pro 付费套餐（月付、年付或一次性买断）的个人用户。

2. 我们的退款承诺

  • 14 天无理由退款窗口：自首次购买之日起 14 天内，若 Pro 功能无法正常使用，且经我们协助排查后仍未解决，你可以申请全额退款。
  • 本服务为数字服务，一经开通即已交付。若你已充分使用该周期的付费权益且功能正常，我们可能按剩余未使用期限比例退款。
  • 因我方原因导致的服务中断或权益无法兑现，我们提供全额退款，不受 14 天窗口限制。

3. 如何申请退款

请在购买后 14 天内发送邮件至 support@flashsend.uk，并在邮件中提供：

  • 你的 Creem 订单号或付款凭证截图；
  • 购买时使用的邮箱；
  • 简要说明退款原因（若为功能故障，请描述具体现象与使用的设备 / 浏览器）。

我们不会要求你提供身份证件等无关的个人信息。

4. 处理时限与退款方式

  • 我们会在收到申请后 3 个工作日内给出答复。
  • 审核通过后，退款由 Creem 发起，退回你原来的支付方式。款项到账时间取决于支付渠道，通常为 5–10 个工作日，具体以发卡行或支付平台的结算周期为准。
  • 退款按原币种、原路径退回，我们不会从退款中扣除手续费。

5. 不予退款的情形

  • 超过购买之日起 14 天，且故障非我方原因造成。
  • 违反服务条款（如滥用、自动化刷量、转售本服务）导致账号被终止。
  • 你已经通过其他渠道就同一笔订单获得过退款或补偿。
  • 因你自身设备或网络环境不满足要求导致的不可用，且该要求在站内已明确说明（例如：直连需要两端网络允许 WebRTC；我们提供中转回退，但极端网络下仍可能无法连通）。

6. 取消订阅 ≠ 退款

若你购买的是周期性订阅，可以随时在 Creem 提供的客户门户中取消自动续费。取消后，你已经支付的当前周期权益仍然有效，直到该周期结束；这属于「停止续费」，与「退款」是两件事。若你希望就已支付的周期退款，请按第 3 节提交申请。

7. 联系我们

  • 退款与账单：support@flashsend.uk
  • 运营主体：个人开发者（中国广州）
  • 所在地：中国广东省广州市

若你对退款结果有异议，可在收到答复后 30 天内回信说明，我们会重新复核。

Refund Policy

Effective date: October 1, 2026

The short version: within 14 days of your first Pro purchase, if the feature does not work and we cannot help you fix it, email support@flashsend.uk for a full refund. Refunds are issued by Creem (the Merchant of Record) to your original payment method.

1. Scope

This policy applies to individual customers who purchase a FlashSend Pro plan (monthly, yearly or one-time) through flashsend.uk.

2. Our refund commitment

  • 14-day refund window — within 14 days of your first purchase, if the Pro feature does not work and the problem remains unresolved after we have helped you troubleshoot it, you may request a full refund.
  • The Service is a digital service delivered immediately upon activation. If you have already made full use of a paid period and everything worked, we may refund the unused portion pro rata.
  • If an outage or failure to deliver benefits is caused by us, we will refund in full, regardless of the 14-day window.

3. How to request a refund

Please email support@flashsend.uk within 14 days of purchase and include:

  • Your Creem order number, or a screenshot of the payment confirmation;
  • The email address used for the purchase;
  • A brief description of the reason (if it is a bug, please describe what happened and which device / browser you used).

We will never ask you for identity documents or other information unrelated to your request.

4. Processing time and method

  • We will reply within 3 business days of receiving your request.
  • Once approved, the refund is issued by Creem back to your original payment method. How long it takes to appear depends on the payment channel — typically 5–10 business days, subject to your bank's or payment provider's settlement cycle.
  • Refunds are returned in the original currency via the original route, with no processing fee deducted by us.

5. When we cannot refund

  • More than 14 days after purchase, where the fault was not ours.
  • The account was terminated for breaching our Terms of Service (for example abuse, automated quota-bypass or reselling the Service).
  • You have already received a refund or compensation for the same order through another channel.
  • The Service was unusable because your own device or network did not meet requirements that are clearly stated on the site (for example, direct transfer requires both networks to permit WebRTC; we provide relay fallback, but on extreme networks a connection still may not be possible).

6. Cancelling a subscription is not a refund

If you bought a recurring subscription, you can cancel auto-renewal at any time in the customer portal provided by Creem. After cancelling, the benefit you already paid for remains active until the end of the current period — that is "stopping renewal", which is different from a "refund". If you would like a refund for a period you have already paid for, please submit a request as described in section 3.

7. Contact us

  • Refunds and billing: support@flashsend.uk
  • Operator: an individual developer (Guangzhou, China)
  • Location: Guangzhou, Guangdong, China

If you disagree with the outcome, reply within 30 days of our response and we will review your case again.